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Telesales ----- Dry Loop DSL - Truck RollsOctober 7th, 2009
If you have receive any pushback from the Verizon SSTs advising that trunk roll is mandatory on Dry Loop, please copy and paste the below information into your OneSource cases.
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Telesales Team:

I have confirmed the following information pertaining to dry loop DSL and truck rolls.

A truck roll on the order is NOT MANDATORY for installation. A truck roll can always be offered to the customer but would generate a $199.00 charge for the truck roll if the SST rep places a truck roll on the order.

For provisioning purposes, Verizon does do an internal truck roll to 'tag the NID' - but it is not ordered through order entry nor does it cost the customer anything.

Please share this information with your sales teams.


Sincerely,
Ann Cecil
Channel Manager - Verizon's Strategic Acquisition Channel - Business


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