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| Telesales ----- Dry Loop DSL - Truck Rolls | October 7th, 2009 |
If you have receive any pushback from the Verizon SSTs advising that trunk roll is mandatory on Dry Loop, please copy and paste the below information into your OneSource cases.
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Telesales Team:
I have confirmed the following information pertaining to dry loop DSL and truck rolls.
A truck roll on the order is NOT MANDATORY for installation. A truck roll can always be offered to the customer but would generate a $199.00 charge for the truck roll if the SST rep places a truck roll on the order.
For provisioning purposes, Verizon does do an internal truck roll to 'tag the NID' - but it is not ordered through order entry nor does it cost the customer anything.
Please share this information with your sales teams.
Sincerely,
Ann Cecil
Channel Manager - Verizon's Strategic Acquisition Channel - Business
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