| Frontier Master Agent Program | July 15th, 2010 |
SOVA is pleased to announce that we are now a Frontier Master Agent. SOVA is authorized to sell in all Frontier territories including:
• Spinco states (recently acquired from Verizon). These states include: AZ, CA, ID, IL, IN, MI, NC, NV, OH, OR... Click here to view the full article
| Why Sell Verizon Business Internet Dedicated Access (IDA)? | July 8th, 2010 |
Here's why..........
- Competitive Pricing -T1 Rates as low as $377.50 with Free Adtran Router (available to approx. 75% of the business in the USA)
- Automatic Mobile Broadband Backup: Broadband backup over the Verizon Wireless networ... Click here to view the full article
| New HSI Speed may be seen in Loop Qualification Results - DO NOT OFFER | June 21st, 2010 |
This urgent notification is to inform all internal channels that as of Sunday, June 20, 2010, you may start seeing new, higher HSI speeds presented as the maximum qualified speed for HSI. These speeds are NOT available for sale and should not be mentione... Click here to view the full article
| Important - Verizon June 2010 Enhancement Code Drop | June 4th, 2010 |
OneSource's June 2010 Enhancement Release Code Drop - Weekend of 6/19/10
OneSource will have a major release code drop the weekend of 6/19/10. The system will NOT be available for Order Entry NOR any other use during the following maintenance window:... Click here to view the full article
| Verizon Business - Cisco Service Provider of the Year | June 4th, 2010 |
Verizon Business was recently named as the 2009 Cisco Service Provider Partner of the Year in the U.S. and Canada. In addition, they were also awarded the 2009 Managed Service Provider Partner of the Year title.
These two key awards were presente... Click here to view the full article
| Very Important - FiOS Mixed Media Request - Customer Credit Information IS required | May 3rd, 2010 |
Verizon has issued a final decision on the credit requirements when requesting Mixed Media on our FiOS requests.
When we initiate our FiOS requests, we have the opportunity to move a customer’s existing Verizon lines to Verizon fiber facilities w... Click here to view the full article
| New Telesales Reject Policy w/Decreased SLA | May 3rd, 2010 |
In an effort to reduce rejects and allow customers to get Verizon services installed more timely, a joint agreement has been made with the NSOCC, where they will contact customers directly on particular reject reasons. There will be no price negotiation d... Click here to view the full article
| EXTREMELY IMPORTANT -- ONESOURCE ACTIVITY | March 29th, 2010 |
Verizon’s creation of the North Central Area OneSource system was successful this weekend.
Beginning Monday, March 29th, One Source North Central users will access One Source using a slightly different One Source URL.
Please copy/paste ... Click here to view the full article
| Verizon Business IDE Access Price Reduction | February 8th, 2010 |
New, competitive rates are now available for VzB Internet Dedicated Ethernet Access service. The new price points are available for 155 CLLIs that Verizon has identified as key markets.
This price reduction could provide customers with a 9% to 5... Click here to view the full article
| Telesales and Premise - remote AgentView VSPP users - update on Status Report | January 25th, 2010 |
You can now access the Status Report in your AgentView – VSPP funnels. Previously, the report was only available in your Telesales AgentView funnel.
The URL to access AgentView VSPP is http://173.15.171.178:8090/index.php
You would ac... Click here to view the full article
| Telesales -- PZ4 AMEX orders must be in One-Source no later than 1/15/2010 | January 12th, 2010 |
All orders where the customer has been told (or promised) an AMEX for PZ4, must be completed in ONE-SOURCE by the close of Business on 1/15/10.
Please make sure you do not offer the AMEX, if the order cannot be provisioned in time, causing cust... Click here to view the full article
| Telesales -- New Centrex/CustoPak Gift Card Promotion | January 11th, 2010 |
New Centrex/CustoPak Gift Card Promotion details are below. These promotions are good for all segmentation.
****Please note differences in effective dates by states and differences in offer details by states****
Product: Centrex ... Click here to view the full article
| Verizon 1st Quarter Gift Card Promotions | January 11th, 2010 |
Verizon Gift Card promotion details are below. Unless specified, all offers are available through the 1st Quarter of 2010 and apply to New/Upgrade/Renewal units. Offer and effective dates are subject to change.
Product: Centrex
Offer Detail... Click here to view the full article
| Verizon Business 1st Quarter Gift Card Promotions | January 11th, 2010 |
Verizon Business Gift Card promotion details are below. Unless specified, all offers are available through the 1st Quarter of 2010 and apply to New/Upgrade/Renewal units. Offer and effective dates are subject to change.
Product: IDA/IDE Plus
Click here to view the full article
| Telesales -- Dupt request reason code | December 21st, 2009 |
Effective immediately the SST will no longer be rejecting cases using the category "Dupt Request Submitted". Going forward, the SST will cancel the One Source case, and will place all pertinent details as to the reasons why in the notes section, ex, o... Click here to view the full article
| Telesales -- Xpak Orders Follow up | November 24th, 2009 |
It has been brought to our attention that many One Source cases that were submitted for Xpak Bundles in the last month, are not submitted in full.
This means the system generated summary order of the Xpak, which is found in the Account Worksheet,... Click here to view the full article
| Telesales -- XPAK Bundle - No Promos (PZ4) -- Incorrectly placing orders | November 24th, 2009 |
Please read the notice below….we have noticed that we are not all correctly placing our Expansion Pak orders. In order for a customer to received their quoted Bottom of the Bill credits, all of the cases that are generated in the Account Worksheet must b... Click here to view the full article
| Telesales ----- Expansion Pak clarification | November 16th, 2009 |
Below clarifies the requirements needed to qualify a customer for Verizon’s Multi-Line Triple or Double Play offers. Please see below:
To qualify for the PZ4 discounted pricing, the bundle (xpak or single line bizpak) has to be new. In which an ... Click here to view the full article
| Telesales ----- OneSource order entry screen - VMU15 field reminder - VERY IMPORTANT | November 13th, 2009 |
This is a reminder for everyone to utilize the VMU15 field in OneSource if you have multiple people in your center that enter your OneSource cases. This only needs to be done if the multiple users are all submitting order under the SAME OneSource login. ... Click here to view the full article
| Telesales ----- HSI Flow-thru Orders | November 4th, 2009 |
Telesales Vendors:
Please share this info with appropriate personnel within your organization.
Trouble tickets have been opened that pertain to mising Due Date information on flow-thru HSI orders. It is currently being investigated ... Click here to view the full article
| Telesales ---- Verizon Rebate Center | October 27th, 2009 |
We have received several inquiries from customer’s regarding missing rebates on FiOS and DSL. We need to allow the rebate center 6 weeks from activation for rebate completion. In the event we have exceed the 6 weeks, please have the customer contact the... Click here to view the full article
| Premise ----- Managed Network Service (MNS) with VoIP Interface Support | October 12th, 2009 |
Earlier this year, VzB announced that MNS with VoIP Interface Support is available as a standard offer. Specifically, MNS (managed WAN) is available with the following VoIP products:
1) Private IP Access
2) Hosted IP Centrex or IP Trunking
... Click here to view the full article
| Premise ----- Verizon FIOS Top Honors in PC Magazine Survey | October 12th, 2009 |
For the third year in a row, Verizon FiOS Internet is the top rated Internet Service Provider (ISP) for Service and Reliability according to PC Magazine. Aside from receiving the top overall rating, FiOS Internet was first in nearly every category of the ... Click here to view the full article
| Telesales ----- Verizon Compliance Review | October 8th, 2009 |
This is a review of Verizon Compliance requirements. If you have any questions, please give Mary Trainor a call at 570.824.6800, ext 12 or mary@sova.com.
Selling
Sales reps must adhere to the following mandatory compliance statements wh... Click here to view the full article
| Telesales ----- Corporation fail work around-VERY IMPORTANT | October 7th, 2009 |
Please review the information below. We are seeing a high rate of credit failures. With this, the system is asking for additional un-necessary information. The information below is the temporary work around until the OneSource fix is in place.
A... Click here to view the full article
| Telesales ---- Disconnect at Port | October 7th, 2009 |
It has been confirmed with the Quality Trainer for our SST's that they can issue partial winbacks in the following manner:
1) Sales needs to confirm with the customer the total # of lines they have with CLEC and identify all telephone numbers on... Click here to view the full article
| Telesales ----- Dry Loop DSL - Truck Rolls | October 7th, 2009 |
If you have receive any pushback from the Verizon SSTs advising that trunk roll is mandatory on Dry Loop, please copy and paste the below information into your OneSource cases.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Telesales Te... Click here to view the full article
| Telesales ----- Expansion Pak orders - please select Expansion Pak in the Product Catalogue - No further Information Requests accepted | October 7th, 2009 |
OneSource IT has corrected the problem with Expansion Pak orders. A scrolling message appeared in OneSource starting yesterday advising that OneSource is not longer accepting Information Requests for Expansion Pak orders. Per OneSource IT, they will accep... Click here to view the full article
| Telesales -- X-PAK Order Entry | October 7th, 2009 |
During the period that the Expansion Pak Bundle like was not working, we were advised to submit our Expansion Pak orders as Information Requests. Several people have indicated that the SST centers are rejecting our Information Requests and asking us to r... Click here to view the full article
| Telesales ----- FiOS Breakage | October 7th, 2009 |
The What’s Next site has been updated with enhancements.
Important Reminder: The URL http://www.verizon.net/whatsnext/ must be provided to ALL customers who subscribe to FiOS Internet and/or FiOS TV Service.
The What’s Next site brings... Click here to view the full article
| Telesales -- Cancelled Orders -- SOVA currently is not manually updating these orders in AgentView | October 6th, 2009 |
SOVA receives a series of daily OneSource reports regarding our orders. The reports are orders that have moved to following statuses:
Pending
Rejected
Submitted
Complete
Cancelled
Final
Currently SOVA has stopped man... Click here to view the full article
| Telesales -- FIOS Credit | October 6th, 2009 |
Deposit Screenings
Existing Phone and/or Data Accounts
If you have an existing acct with Phone and/or Data and you are issuing a change order to add TV – the deposit requirement is based on the customer’s payment history with Verizon. If you... Click here to view the full article
| VOBS and VISS Update | October 1st, 2009 |
Effective September 20, 2009, Verizon Online Backup and Sharing (VOBS) & Verizon Internet Security Suite (VISS) has been expanded to support Macintosh® (MAC)® OS X 10.5 users. This now allows you to offer these great products to almost every customer with... Click here to view the full article
| Email Support Box Now Available! | September 9th, 2009 |
Great news! If you have a quick question regarding a Verizon product or service, you can now get a quick response by emailing support@sova.com. This email box is monitored by SOVA's Pre-Sales Supervisor, Lisa Hoskins, and her Pre-Sales Support Team. (Gene... Click here to view the full article
| Verizon ILEC PRI Promotion | June 15th, 2009 |
Most Aggressive Pricing EVER!
Verizon is offering their most aggressive ILEC PRI Promotion ever. This promotion gives 20% off the PRI Plus (East) and T&V Flat (West) in all states but NY. In NY, the promotion gives a 30% discount. This promotion is v... Click here to view the full article
| IntraLATA Toll Rate Change | June 15th, 2009 |
PENNSYLVANIA Customers
Important information for Pennsylvania customers. Verizon is filing tariff changes with the Pennsylvania Public Utility Commission ("PUC") proposing to increase Business Intra LATA Toll rates to become effective for Verizon Nor... Click here to view the full article
| Freedom for Business | June 15th, 2009 |
Now 25 Lines Per Location
Verizon is now allowing Freedom for Business to be sold to customers with up to 25 lines per LOCATION. Previously it had been 25 lines per STATE. Customers will also be able to have 10 lines with Freedom plans per location, ... Click here to view the full article
| Dynamic Bandwidth Available on Verizon Business MPLS/PIP | June 15th, 2009 |
Dynamic Bandwidth and Automated Monitoring is now available on Verizon Business MPLS/PIP. This allows customers to change bandwidth on demand, based on their needs. It also enables customizable reports that let them view bandwidth usage.
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